View source for FAQ - License Questions

[[Category:FAQ]] [[Category:License]]
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'''Related Links:''' [[Getting Started]], [[Licensing]]
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== What license Options are available in SysCAD? ==

Please see [[SysCAD License Options]] for more information.

== What software / hardware does SysCAD use to manage licenses? ==
SysCAD uses a software based licensing system developed by Crypkey. The Crypkey software is utilised for SysCAD USB License Keys and software licenses. Crypkey is a system service and is installed at the same time SysCAD is installed.  Please see [[SysCAD and Crypkey Licensing Software|Crypkey Software]] for more information.

{{SysCAD Licensing Options}}

For more information on, please see [[Licensing]].

== How do I check what License I have? ==
{{Obtaining License Information}}

== Where is the license located ==
{{SysCAD License Location}}

== How do I activate or update my USB License Key? ==

New USB License Keys are usually sent in a deactivated state. To activate the License Key or update options, we will need to send you an activation or update file for each USB License Key. This will usually be uploaded to your Basecamp site as a zipped executable (exe) file.

For each USB License Key:
* Download the relevant file and unzip it into an empty folder on the C: drive of a PC.
* Insert the USB License Key
* Run the executable file
* If successful, a dialog box with the message "USBKey successfully Updated!" should be displayed.

Common Problems:
* Check USB Key number corresponds to the number in the name of the update file.
* Your anti-virus software may block the update from running. To fix this, please temporarily disable the anti-virus software and then run the Update file.

If an error code is obtained, please send an email to [mailto:license@syscad.net license@syscad.net] with a screenshot of the error code obtained.

== My USB License Key is no longer working ==
* Older USB keys can be problematic with Windows 10. Please send an email to [mailto:license@syscad.net license@syscad.net] so we can arrange a replacement USB Key.
* Error Code 734 - SysCAD version being used is too old to be used with that particular USB Key. Solution is to update to latest build.
* USB license not found after computer goes to sleep - this is possibly related to power management settings - USB selective suspend setting.
** Under Power options - advanced Power options
** Select USB settings - USB selective suspend setting
** Change setting to Disabled [[Image:USB-Power Options.png]]
** click Apply
** This may need to done by IT

Other things to check:
* To confirm problem is not due to damaged or inactive USB port, try using a different USB port on your computer.
* Try using USB License Key on a different computer.
* Check that the USB License Key is visible in Windows Explorer as a removable drive.

If you still cannot resolve the issue, please send an email to [mailto:license@syscad.net license@syscad.net], describing the problem and what you have already tried as well as the serial number of the USB License Key.

== How do I obtain a temporary software license key ==

A stand-alone license is normally provided as USB License Key.  However, stand-alone software license can be issued in the following circumstances:
# Trial License for evaluation purposes.
# Temporary License when USB License Key is in transit 
# Temporary License granted for specific reason such as training

Before requesting a license, please check the following:
* If you normally use a USB License Key, please make sure the USB License Key is NOT plugged in when you generate a site code and enter the site key. The license code will not match if the USB License Key is present.
* If you normally use a network license, please use <<menu command>> License | [[Licensing#License_Location| License Location]]  to change the license path to point to the local machine's license folder (default folder location is: '''C:\SysCADxxx\License''').  This is to make sure the temporary license is granted for your local machine, and doesn't overwrite (and destroy) the network license!
* a stand-alone software license is NOT usable for old expired SysCAD versions.  Please make sure you have updated to the latest version of SysCAD available to you.

{{Requesting a Software License}}

== I am getting warning message to update the SysCAD version, what does this mean?== 

{{SysCAD version update check}}

== My Software (Network or stand-alone) License is no longer working ==
* '''Error code 733''': When using a software license, each Build has a built-in expiry date that will prevent use after this date. This expiry date does not apply to USB License Keys. This is simply resolved by updating from an old copy to the latest update for the Build (if staying with the same version); or the user can upgrade to the next version/build; or the user can use a USB License Key. Refer to [[Software Licenses Expiry Dates]] page to check expiry dates of builds.
* '''-10:AUTHORIZATION TIME RUNOUT''': The license has expired. Software licenses are issued for a fixed time period of no longer than a year. Solution is to reissue license.
* '''-22:SITE KEY FILE HAS BEEN MOVED''' or '''-15:RESTRICTION FILE MOVED''': The licensing software (Crypkey) has detected that some of the license files have been moved. This can occur after a Windows Update or other seemingly unrelated changes to a PC or server. In most cases, the solution is to reissue the license.
* Some issues are resolved by simply restarting the computer or server where the license is saved.

In many cases the license will need to be reissued. To do this, please send your new site code to [mailto:license@syscad.net license@syscad.net] so your license can be reissued. For companies with multiple SysCAD licenses, please specify which one requires renewing.

== Why does it take a long time to check the license? ==

It should usually take about 2 or 3 seconds (or up to 4 or 5 seconds) to check the license when SysCAD is started. The time taken depends on the PC and whether it is a stand-alone or network license.

If SysCAD is taking a long time, say around 10 seconds (any more than 5 seconds), to check the license at startup, then it is likely that an older version of the crypkey license service is installed. 

In this case, you will need to force an install of the correct version of crypkey. This requires administrator rights. See [[SysCAD and Crypkey Licensing Software#Re-installing the Crypkey Licensing Software|Re-installing the Crypkey Licensing Software]] for details.

== How do I transfer the SysCAD license from one machine to another? ==

Stand-alone licenses are usually issued as [[SysCAD USB License Key]]. With this type of license the user can use any computer with SysCAD installed by simply plugging the USB License Key into the desired computer before starting SysCAD.

For transfer of '''software''' licenses only, please follow the [[Licensing_Transfer|License Transfer]] instructions for step-by-step help.

== License Troubleshooting ==

Please see the following topics to troubleshoot license related problems:
*[[SysCAD and Crypkey Licensing Software#Troubleshooting Crypkey Licensing Software|Crypkey Licensing Problems]]
*[[SysCAD USB License Key#Troubleshooting USB License Key Issues|Troubleshooting USB License Key Issues]]
*[[Network_License#Trouble_Shooting_ELM_Network_License_Problems|Troubleshooting ELM Network License Problems]] 
*[[Network_License#Trouble_shooting_Drive_Share_Network_License_Problems|Troubleshooting Drive Share Network License Problems]]
*[[Licensing#Troubleshooting Licence Transfer Error|Licence Transfer Error]]

== Can I start up more than one instances of SysCAD? ==

*For standalone licenses (USB License Key or software license) - YES - User can start up as many copies as their machine (hardware) can handle.
*For network licenses - NO - Only one instance per license.  NOTE, if user has 2 network licenses (a 2 user license), then they can start up 2 instances of SysCAD at once, BUT they will be using BOTH licenses and no other users will be able to access the license.