View source for SysCAD USB License Key

[[Category:License]]
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== SysCAD USB License Key ==

SysCAD USB License Keys are used for permanent Stand-alone licenses.

{{Notes for USB License Key}}

== Using a USB License Key ==

{|
|[[image:LicenseInfoUSB.png]]
|Valign=top|
* To use a USB License Key, the license location still needs to point to a valid license folder which contains the files '''syscad.exe''' and '''crp32002.ngn'''.
* SysCAD will first check for a valid software license at the current license location, then check the USB drives for a USB Key.
* The license information will show if a USB License Key or software license is being used, see image on the left.
* The [[SysCAD and Crypkey Licensing Software#Crypkey Licensing Software Installation|Crypkey licensing service]] must be installed and running on computers using SysCAD.
* The computer/USB port must allow '''read access''' to the USB License Key for it to be recognised by SysCAD.
* Once a USB License Key has been initialised, it can be updated remotely with additional options. The computer/USB port must allow '''write access''' to the USB License Key for it to be activated or updated.

:NOTES:
# The License Information dialog box displays the Serial number of the USB License Key that is used.
# The location of the SysCAD licensing utility file is also displayed, even though the USB License Key is being used.
|}

=== USB License Key Limitations ===

* USB License Keys can only be used with SysCAD 9.2 and later.
* USB License Keys can only be used for stand-alone licenses.

=== USB License Key Update ===

* If you have received a USB License Key requiring an update you will need to contact Kenwalt to send you the update files.
* You will then be sent an executable file
* This file will be zipped and placed into the client "Basecamp" folder.
* The client can then download this file and unzip it into an empty folder (usually a temporary folder) on the C: drive of a PC.
* The USB License Key should then be inserted before running the executable file.
'''Notes:'''
# Do '''NOT''' run the application directly from the winzip (or compressed) folder.
# The temporary folder '''MUST''' be on the C: drive of the computer.

=== Troubleshooting USB License Key Issues ===

If a USB License Key is not recognised, try the following:
* Try a different USB port on the PC
* Try the USB License Key on a different PC
* Try testing the USB License Key with SysCAD application and with SysCAD License Utility (syscad.exe) 
* Some USB License Keys issued with Build 135 may not be recognised in later Builds. Contact Kenwalt and provide the serial number of the USB License Key. An update can be provided to enable the USB License Key.
* Check that the USB License Key can be seen in File Explorer as a removable drive. If USB License Key is visible in Windows Explorer but not recognised by SysCAD, cause could be '''read''' access being blocked on the USB port.
* License files can be deleted (often by antivirus software or "repairing" drive). To check if license files are present in File Explorer, ensure the '''Show hidden files, folders and drives''' option is enabled and the '''Hide protected operating system files''' option is NOT enabled:
:[[Image:File Explorer View Options.jpg]]

:On some computers, you need to go to command window and type '''attrib -h -r -s /s /d f:*.*''' (where '''f:''' is the USB drive) before hidden files will be displayed.

:There should be 2 hidden folders. The DO_NOT_DELETE folder contains the license file/s:

:[[Image:USB License Folders.jpg]]  [[Image:USB License Files.jpg]]

If none of the above are working, then the USB Key maybe faulty.  Please send an email to [mailto:license@syscad.net license@syscad.net] with the following details:
# Describe the problems you are experiencing with the USB key.
# Confirm you have checked the items on the "Troubleshooting USB License Key Issues" list.
# If possible, screenshots of the error messages and tests completed would be helpful.
# Clients with a current SysCAD maintenance agreement can also [[Getting_Started#Requesting_a_Software_License|request a temporary software license]] while the USB License key issue is being resolved.
#*Note: The software license key is only available to users using a current version of SysCAD, see [[Licensing#SysCAD_Software_License|SysCAD Software License]] for more information.

The SysCAD team will be in contact with you soon to resolve the issue.